Refund Policy

Refund Policy - the basics

Thank you for choosing Confidence In Christ, your trusted online home for faith-inspired fashion. Your satisfaction means a great deal to us, and we’re committed to making every step of your shopping experience enjoyable and stress-free. If you ever need to return an item, please take a moment to review our return policy below.

1. GENERAL RETURN ELIGIBILITY:

We accept returns for all items purchased from our website within the United States.
To qualify for a return, items must be:

In original condition
Unused and unworn
With all original tags and labels attached

Non-returnable items:
For hygiene reasons, we cannot accept returns on:

Underwear
Swimwear
Earrings
Jewelry

2. RETURN PROCESS:

To initiate a return, please contact us at support@confidenceinchrist.shop with your order number and details about the item(s) you wish to return.
Our customer support team will provide a return authorization and guide you through each step.
Please ensure your item is securely packaged to prevent damage during transit.

3. RETURN REASONS AND ASSOCIATED POLICIES:

A) CLIENT RESPONSIBILITY REMORSE

If you change your mind or are not fully satisfied with your purchase, you may return it within 30 days of purchase.
Return shipping costs are the customer’s responsibility.
Once we receive and inspect the item, we will refund the product’s purchase price excluding original shipping fees.
The original shipping fee is non-refundable.

B) DEFECTIVE ITEM

If you receive a defective item, please contact us as soon as possible, ideally within 30 days of receiving the product.
For defective items, we cover the cost of return shipping.
After inspection, we will issue either a refund or a replacement, based on availability and your preference.
If a replacement is not available, you will receive a full refund, including the original shipping fee when applicable.

4. TIMEFRAME FOR RETURNS

Client Responsibility (Remorse): Must be initiated within 30 days of purchase.
Defective Items: Please notify us within 30 days of receiving the product for full support and expedited handling.

5. REFUND PROCESS

After receiving your returned item, we will inspect it to confirm it meets the eligibility criteria.
If approved, your refund will be processed within 3 business days to your original payment method.
Processing times may vary depending on your financial institution.

6. RESTOCKING FEE

We do not charge any restocking fees. You will receive a full refund of the product’s purchase price (minus any original shipping charges).

7. EXCHANGES

We do not offer direct exchanges. If you need a different size, color, or style, please follow the return process outlined in Section 2 and place a new order for the item you want.

8. ORDER CANCELLATION

Orders canceled within 24 hours of purchase are eligible for a full refund.
Orders canceled after 24 hours but before shipment will incur a 15% cancellation fee.
We cannot cancel orders that have already been shipped.

To request a cancellation, please reach out through our Contact Us page.

9. CONTACT US

If you have any questions or concerns about our return policy, please contact us at: support@confidenceinchrist.shop

Our support team is here to assist you and ensure your experience with Confidence In Christ is exceptional.

Please note: This return policy may be updated periodically without prior notice. We encourage you to review it regularly to stay informed of any changes.